Documentation Specialist

You will create and maintain product documentation, SOPs, knowledge bases, and release notes. You will organize information, improve documentation standards and templates, support docs-as-code workflows, validate knowledge with subject-matter experts, and keep documentation current through frequent releases.

Responsibilities

• Create and maintain product documentation, SOPs, knowledge bases, and release notes
• Structure information for reuse and accessibility
• Improve documentation standards, templates, and style guides
• Collaborate on docs-as-code workflows
• Partner with subject-matter experts to capture and validate knowledge
• Translate technical and AI concepts for different audiences
• Keep documentation current through frequent releases

Requirements

• 4+ years of documentation experience in a scaling SaaS, AI, or product-driven company
• Experience with technical and customer-facing documentation
• Experience with product documentation, API documentation, and help centers
• Experience building documentation standards, templates, and processes
• Ability to translate AI or agent-based concepts for non-expert audiences
• Experience collaborating across functions
• 1+ years in docs-as-code environments