Director Trust and Safety

You will lead Trust and Safety enforcement operations and policy. You will build the function, govern AI-assisted decisions, manage vendors and enforcement economics, oversee music-rights enforcement, translate regulations into operations, and report metrics and tradeoffs to executive leadership.

Responsibilities

• Build and lead the Trust and Safety team, enforcement operations, policy, vendor programs, quality management, and training
• Own enforcement economics, including cost per decision, accuracy tradeoffs, automation targets, queue design, and vendor strategy
• Govern AI-assisted enforcement pipelines, human-in-the-loop thresholds, appeals, and audit accountability
• Own BPO and Trust and Safety vendor partnerships
• Run the operational layer of music rights enforcement with Legal
• Translate regulatory regimes into tooling, processes, and operational readiness with Legal
• Represent Trust and Safety metrics and tradeoffs to executive leadership

Requirements

• 8+ years in trust and safety, integrity, or content operations
• 4+ years leading teams through significant scale
• Enforcement metrics ownership
• Model-assisted enforcement and human-in-the-loop design
• Audit accountability
• Cross-functional leadership with Product, Engineering, Legal, and Policy

Benefits

• Equity
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)