Director / Senior Director, Relationship Management

You will lead relationship managers and serve as a senior contact and advocate for B2B clients. You will build strategic client relationships, coordinate cross-functional delivery, develop account strategies, identify expansion opportunities, negotiate agreements, oversee renewals and retention, and improve client reporting and operational processes.

Responsibilities

• Build and maintain relationships with client stakeholders.
• Develop customers into advocates.
• Lead and coach relationship managers.
• Coordinate with sales, marketing, product, legal, finance, and engineering teams.
• Lead monthly client calls and quarterly business reviews.
• Create account strategies for enablement, expansion, upselling, and co-marketing.
• Channel client feedback into product roadmaps and solutions.
• Identify upsell, cross-sell, and product-adoption opportunities.
• Negotiate client agreements, contracts, and legal documents.
• Ensure high-quality service delivery measured by NPS.
• Design reporting to track client satisfaction.
• Own retention and contract renewals.
• Improve client-related CRM and internal processes.

Requirements

• Bachelor's degree or equivalent practical experience.
• 7–10 years of B2B relationship management or business development experience.
• At least 2 years of people-management and leadership experience.
• Experience growing client relationships through cross-selling and expansion.
• Exceptional written and verbal communication skills.
• Ability to build relationships with diverse internal and external stakeholders.
• Ability to work independently in a fast-paced environment.
• Experience with SaaS or payments products.
• Ability to translate complex business concepts into clear conversations.
• Ability to structure unstructured problems.
• Ability to travel up to 20% to offices and client locations.
• Experience in fintech, brokerage, payments, or crypto.

Benefits

• Healthcare insurance with roughly 100% of employee premiums and a portion of spouse and child premiums covered in the U.S.
• Vision and dental insurance in the U.S.
• Equity opportunity.
• Maternity and paternity leave after 6 months.
• WeWork All Access membership.
• Yearly work-from-home stipend.
• Yearly learning and development stipend after 6 months.