Director Product Manager Service and Automation

You will own the vision, strategy, roadmap, and execution for products that transform service through digital experiences and automation. You will identify opportunities to reduce friction and manual work, use customer and operational insights to prioritize investments, define measurable outcomes, and align business, technology, operations, and service stakeholders.

Responsibilities

• Define and communicate product vision, mission, and roadmap
• Drive digital engagement and self-service adoption
• Eliminate manual work and streamline operational processes through automation
• Develop scalable solutions that reduce avoidable service contacts
• Leverage AI, analytics, and emerging technologies to improve service delivery
• Establish outcome-based success metrics and evaluate results
• Align business, technology, operations, and service teams
• Make tradeoff decisions across value, speed, quality, cost, and risk
• Influence enterprise strategy, investment decisions, and roadmaps
• Champion innovation and continuous improvement

Requirements

• Bachelor's degree
• 10–15+ years of experience in product management, digital transformation, automation, operations, or related disciplines
• Experience in financial services, wealth management, brokerage, or another highly regulated industry
• Experience defining, launching, and scaling products, platforms, or business capabilities
• Experience leading cross-functional transformation initiatives
• Agile product development methodologies
• Product requirements, user stories, and acceptance criteria
• AI, machine learning, intelligent automation, or workflow technologies
• Customer service operations and digital self-service adoption
• Business case development and investment prioritization

Benefits

• Fully paid parental leave
• On-site health and wellness centers