Director of Site Operations

You will own node, rack, and cluster health across sites operating around the clock. You will lead site managers, shift supervisors, technicians, and site reliability engineers; direct incident response; coordinate remediation; manage vendors; and use operational data to improve uptime, repair times, and SLA performance.

Responsibilities

• Own node, rack, and cluster health across sites
• Lead site managers, shift supervisors, technicians, and site reliability engineers
• Drive recovery of failed nodes and racks
• Coordinate with facilities, network engineering, vendors, and tenant representatives
• Direct hardware rework, repairs, replacements, and capacity work
• Lead proactive monitoring, fault mitigation, root cause analysis, and reliability procedures
• Use operational data to improve uptime, repair time, and SLA performance
• Command response to cluster-impacting incidents
• Standardize best practices and scale operations across sites

Requirements

• Bachelor’s degree and 7+ years of large-scale operations experience with 5+ years leading technical people leaders, or 10+ years of large-scale operations experience with 5+ years leading technical people leaders
• Willingness to travel frequently to data center locations
• Ability to lift up to 50 lbs unassisted, stand for long periods, and occasionally use ladders
• Willingness to work extended hours and weekends as needed