Director of People Operations

You will define and execute the People Operations strategy, operating model, and roadmap. Lead employee lifecycle operations, build AI-enabled self-service and support processes, establish service metrics and controls, and improve systems, workflows, data quality, compliance, and service delivery.

Responsibilities

• Define and execute the People Operations vision, operating model, and multi-year roadmap
• Lead day-to-day People Operations across the employee lifecycle
• Lead and scale the People Operations function
• Establish team structure, capacity planning, KPIs, and operating rhythms
• Transform People Operations into a self-service-first, AI-enabled support model
• Design and implement service delivery architecture, automation, case management, and digital support channels
• Lead enterprise knowledge management
• Own service performance, including SLAs, response times, quality, and employee satisfaction
• Own end-to-end workforce lifecycle processes
• Lead process redesign and automation initiatives
• Ensure operational continuity and audit readiness
• Ensure employee data accuracy, security, and integrity
• Partner with HRIS, Payroll, Legal, Finance, IT, and Talent Acquisition
• Define and execute the People Operations technology roadmap
• Establish service metrics, dashboards, and reporting frameworks
• Drive continuous improvement and data-informed decision-making

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 15+ years of progressive HR or People Operations experience in complex or high-growth environments
• 7+ years leading People Operations or HR Shared Services teams
• Experience designing and scaling shared services and service delivery models
• Operational transformation experience, including automation and AI-enabled solutions
• Expertise in employee lifecycle operations, compliance, and data governance
• Experience partnering with HRIS and enterprise technology teams
• Experience with KPIs, SLAs, and operational reporting
• Leadership, communication, and stakeholder management skills

Benefits

• Bonus
• Equity