Director Customer Identity and Access Management

You will lead the engineering function responsible for authentication, authorization, identity propagation, and secure access controls. You will set strategy, hire and develop leaders and engineers, establish platform-wide identity standards, and ensure reliable, auditable, and secure identity systems.

Responsibilities

• Own end-to-end identity experience, security posture, and roadmap feedback loops
• Set multi-year identity strategy, organizational design, delivery approach, budget, and headcount
• Hire and develop engineers and managers
• Establish identity standards and patterns across services and product surfaces
• Build secure defaults, primitives, and guardrails
• Maintain correctness, availability, latency, rollout safety, and recovery for critical identity systems
• Represent identity in architectural and roadmap decisions
• Track authentication, authorization, incident, adoption, policy, and access-review KPIs
• Ensure identity and key-management controls support sovereignty requirements

Requirements

• Staff or Principal engineering background or equivalent
• Experience hiring, leading, and developing engineering teams
• Deep experience with authentication and authorization systems
• Experience with OAuth 2.0, OIDC, RBAC, ABAC, token exchange, JWT, JWKS, and policy engines
• Experience designing, building, and operating scalable cloud production systems
• Experience with rollback plans, incremental delivery, and correctness guarantees
• Ability to influence Security, Product, and Engineering leadership
• Ability to turn ambiguous goals into practical deliverables

Benefits

• Bonus eligibility
• Equity eligibility
• Commission eligibility
• Medical coverage
• Dental coverage
• Vision coverage
• Flexible paid time off
• Parental leave
• Retirement plan participation