Day Shift Dispatcher

You will assign and monitor test and commercial missions, operate the communications desk, respond to incidents, make go or no-go decisions, maintain mission records, coordinate with customers and internal stakeholders, and lead Fleet Specialists during the day shift.

Responsibilities

• Assign test and commercial missions
• Monitor mission execution, autonomy health, and fleet status
• Operate the communications desk and answer the hotline
• Respond to issues and incidents and provide remote troubleshooting
• Make go or no-go departure decisions
• Pause autonomy operations for Critical events
• Manage policy calls and exemption requests
• Coordinate with operational, engineering, maps, safety, and fleet teams
• Maintain Jira and Waabi App mission records
• Coordinate service recovery with customers and carrier partners
• Plan missions within FMCSA Hours of Service limits
• Lead, coach, and develop Fleet Specialists

Requirements

• 2+ years of dispatch, fleet operations, mission control, or technical operations center experience
• Experience leading or supervising others
• Linux, scripting, coding, Python, or terminal experience
• Hardware and software troubleshooting ability
• Knowledge of DOT and FMCSA Hours of Service regulations
• Fleet management, dispatch, routing, and telematics software proficiency
• Written communication skills
• Ability to work flexible day-shift hours, extended shifts, weekends, and holidays

Benefits

• Equity awards
• Medical, dental, and vision coverage
• Paid parental, medical, and family care leave
• Generous PTO
• Retirement savings plans including 401(k) or RRSP options
• Health savings account contribution options
• Daily drinks, snacks, and catered meals when in office
• Team-building activities and social events
• Country-specific additional benefits