Data Center Operations Manager

You will lead a shift-based technician team and own day-to-day data centre operations and hardware lifecycle activities. You will coordinate deployments, cabling, inventory, incident response, facility escalations, operating procedures, and site expansion while recruiting, coaching, and performance-managing technicians.

Responsibilities

• Lead, support, and develop a shift-based team of Data Center Technicians
• Organise shift coverage, workload, priorities, handovers, and daily operations
• Manage the hardware lifecycle from receiving through decommissioning
• Ensure safe rack-and-stack, component replacement, cabling, and troubleshooting
• Coordinate cluster deployments, capacity expansions, and hardware refreshes
• Lead responses to hardware and connectivity incidents
• Build and improve procedures, runbooks, safety practices, and escalation paths
• Maintain asset, inventory, incident, maintenance, and work records
• Recruit, onboard, coach, and performance-manage technicians
• Monitor facility-provider communications and assess infrastructure impact
• Escalate service, safety, and operational concerns
• Participate in on-call rotation and lead urgent incidents

Requirements

• Experience in data centre operations or critical infrastructure
• Experience leading shift-based technical teams
• Knowledge of server hardware, rack-and-stack, component replacement, and structured cabling
• Knowledge of copper and fibre installation, optics, and link-level troubleshooting
• Experience managing hardware deployments, incidents, inventory, and operational priorities
• People management, coaching, recruitment, and team development skills
• English communication and stakeholder-management skills

Benefits

• Equity compensation
• Local benefits