Data Center Operations Manager

You will lead shift-based technicians and oversee daily data-center operations and the hardware lifecycle. You will organise coverage and priorities, coordinate deployments and build-outs, manage incidents and records, improve procedures and safety practices, work with facility providers, and recruit, coach, and performance-manage technicians.

Responsibilities

• Lead, support, and develop a shift-based Data Center Technician team
• Organise shift coverage, workload, priorities, handovers, and daily operations
• Own the hardware lifecycle from receiving and inventory through deployment, repair, relocation, RMA, and decommissioning
• Ensure safe rack-and-stack, component replacement, cabling, and link-level troubleshooting
• Coordinate cluster deployments, capacity expansions, hardware refreshes, and site projects
• Lead responses to hardware and connectivity incidents
• Build and improve procedures, runbooks, safety practices, and escalation paths
• Maintain records for assets, inventory, incidents, maintenance, and completed work
• Recruit, onboard, coach, and performance-manage technicians
• Monitor facility events and escalate operational concerns
• Participate in on-call rotations and lead urgent incidents when required

Requirements

• Hands-on data-center operations or comparable critical-infrastructure experience
• Experience leading shift-based technical teams
• Knowledge of server hardware, rack-and-stack, component replacement, and structured cabling
• Knowledge of copper and fibre installation, optics, and link-level troubleshooting
• Experience managing hardware deployments, incidents, inventory, and operational priorities
• Strong operational judgment and escalation skills
• People-management skills including coaching, performance management, recruitment, and team development

Benefits

• Equity compensation
• Fringe benefits