Customer Support Specialist Night Shift
Posted Updated
Description
You will support customers through chat and email, troubleshoot product and account issues, handle payments and general inquiries, follow compliance and safety procedures, escalate cases, document solutions, and help improve customer processes and experiences.
Responsibilities
- Provide friendly and accurate customer support through chat and email
- Troubleshoot product questions account issues payments and general inquiries
- Follow procedures for compliance safety and customer protection
- Escalate cases to FinCrime Tech or Product specialists
- Work rotating night shifts including occasional weekends
- Collaborate with colleagues to improve processes and customer experience
- Maintain clear documentation and improve the knowledge base
- Represent customer feedback in internal improvement efforts
Benefits
- Competitive compensation
- Private health insurance with dental
- Technology equipment
- 30 days of paid holidays