Customer Support Specialist APAC

You will provide chat and email support to existing clients, resolve issues within service-level agreements, and identify their root causes. You will communicate workarounds clearly, improve processes and automation, and keep relevant stakeholders informed about support context.

Responsibilities

• Handle client support queries through chat and email and resolve issues within SLAs
• Diagnose root causes and provide clear workarounds
• Identify process optimizations and automation opportunities
• Collaborate with Customer Support Managers to streamline and scale support
• Coordinate with Product, Engineering, Sales, and Post-Sales stakeholders on support context

Requirements

• 1+ years of customer support or user operations experience in a B2B SaaS or technology environment
• Organizational and prioritization skills for ambiguous, high-volume queues
• Verbal and written communication skills
• Interest in financial and AI markets
• Analytical experience using data to inform operational decisions
• Customer experience and operational excellence focus