Customer support manager (live chat)

Hi! We’re CyberCare, a company specializing in customer service for global tech brands and part of the Tesonet venture holding. Our team of 370+ professionals combines AI-driven automation with a human touch to deliver a smooth, hassle-free experience for millions of tech product users worldwide.
We’re changing what support should look like. While AI handles the routine tasks, you focus on what truly matters: solving technical issues accurately, finding solutions, and bringing the kind of empathy no automation can replace.

What makes you a strong candidate:
Above-average English (B2+) with solid conversational skills;
Experience with Windows/MacOS/Android/iOS;
Confidence in multitasking and providing technical support;
A calm, customer-focused approach — even in stressful situations; a positive, proactive, and motivated mindset;
Availability to work full-time on a rotating shift schedule (morning, day, and evening shifts); willingness to work remotely with occasional visits to our Lviv office for team meetings, team-building events, and other activities.

What you’ll do and learn:
You’ll support NordVPN customers via live chat — no phone calls involved.
You’ll help resolve technical and billing-related issues, keep customers satisfied by solving their problems, and turn users into brand ambassadors through quality support.
You’ll bring empathy, patience, and a positive attitude to every customer interaction.

Work schedule: Day shift: 9:00 AM-5:00/6:00 PM; Evening shift: 4:00/5:00 PM-1:00 AM

This is a hybrid office/remote role. Our office is located in Lviv, so we welcome candidates from neighboring regions as well (Lviv, Ivano-Frankivsk, Rivne, Lutsk, Ternopil, Chernivtsi).
For the duration of martial law, fully remote work is available, with occasional attendance at internal company events.

What we offer:
A comfortable start in the tech industry through onboarding and mentorship support;
Office in Lviv plus the option to work from home (hybrid model)
Health insurance;
Competitive salary and bonuses;
Variety of internal and online training programs, books, and everything you need for professional growth;
Great team — seriously, the best! We organize regular internal events, knowledge-sharing sessions, and team-building activities; top-notch technology and tools for working on world-renowned products;
Excellent working conditions, including a flexible schedule (day and evening shifts).

If you’re a highly motivated professional who embraces new challenges and is eager to join CyberCare, please send your resume (in English only) with a detailed overview of your career, experience, skills, and projects.