Customer Support Associate L2

You will provide level 2 support to members through phone chat and email. You will identify recurring issues explore data support reporting learn new payment features share feedback with Product and Operations and help Level 1 colleagues and new team members.

Responsibilities

• Provide level 2 member support across phone chat and email
• Identify recurring issues and suggest product or experience improvements
• Learn new payment processing features
• Share feedback with Product and Operations Managers
• Explore data and assist with performance reporting
• Support new team members and assist Level 1 colleagues
• Complete back-office tasks

Requirements

• Exceptional spoken and written English skills
• Experience using ticketing CRMs GSuite Jira and Excel
• Confidence communicating with members about business accounts and products
• Innovative problem-solving skills
• Excellent organizational skills
• Customer service experience in the finance industry
• Some experience working in startups or scaleups

Benefits

• Self and family health insurance
• Term and life insurance
• OPD benefits
• Mental wellbeing support through Plumm
• Learning and development budget
• Work-from-home setup allowance
• Family and friendly leave