Customer Support Analyst with French Collections

You will support members with collections-related queries, manage arrears in line with collection policies, and work with members to establish sustainable repayment plans. You will keep logs and reports accurate, document actions and decisions, and communicate effectively in French and English throughout the collections process.

Responsibilities

• Provide support to members
• Manage arrears in line with Collections Policies
• Develop repayment plans with members
• Update logs and reports
• Document actions and decisions

Requirements

• Excellent spoken and written French and English language skills
• Previous retail or other customer-related experience
• Time-management skills
• Negotiation and reasoning skills

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or learning and development activities
• Extended maternity and paternity leave
• Personal learning and development budget
• Additional health and dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, and drinks in the office
• Work-from-home equipment allowance
• Flexible working from home
• Sabbatical leave
• Transportation bonus for office commuting under the hybrid arrangement