Customer Success North America

You will manage a portfolio of enterprise customers and build trusted stakeholder relationships. You will lead onboarding and adoption, monitor customer health, deliver training and business reviews, create success plans, resolve deployment obstacles, gather feedback, and support renewals and expansion discussions.

Responsibilities

• Manage a portfolio of enterprise customers
• Build trusted relationships with customer stakeholders
• Lead customer onboarding, adoption, and ongoing engagement
• Monitor customer health metrics and address risks to prevent churn
• Identify upsell and cross-sell opportunities with Sales
• Gather customer feedback and influence the product roadmap
• Develop and deliver customer training and enablement programs
• Conduct quarterly business reviews
• Create and execute customer success plans with KPIs, timelines, and measurable outcomes
• Advocate for customer needs internally
• Clear deployment and adoption obstacles
• Support renewals, contract negotiations, and expansion discussions

Requirements

• 5+ years of experience in customer success, account management, or solutions consulting
• Experience in a technical or SaaS environment
• Ability to manage enterprise customer relationships and drive adoption, satisfaction, and retention
• Experience working with technical products and engaging with Data, IT, and Engineering teams
• Communication and presentation skills for technical and executive audiences
• Business acumen for identifying upsell and expansion opportunities
• Ability to understand and discuss technical requirements

Benefits

• Healthcare coverage
• Parental leave
• Retirement plans
• Relocation support
• Wellness programs
• Meal allowances
• Transportation allowances
• Location-specific perks