Customer Success Manager

You will own recurring payout operations for partners by validating performance data, calculating payouts, preparing approvals, and coordinating invoicing, tax, and banking documentation. You will resolve discrepancies, maintain CRM records, produce reports, support onboarding, respond to partner questions, monitor performance, and coordinate requests across internal teams.

Responsibilities

• Manage recurring partner payout cycles
• Validate performance data and calculate payouts
• Coordinate invoicing tax and banking documentation
• Investigate and resolve payout discrepancies
• Maintain partner records in Salesforce and internal trackers
• Produce partner status and payout reconciliation reports
• Support partner onboarding and first campaigns
• Respond to partner questions and escalate issues
• Monitor performance dashboards and flag anomalies
• Coordinate partner requests with Product Engineering Design BD and Support
• Maintain process documentation and onboarding notes
• Track work in Jira and propose process automation

Requirements

• 1–4 years of experience in customer success account management partner operations affiliate operations ad operations finance operations or a comparable role
• Fluent English
• Strong numeracy and spreadsheet skills including lookups pivot tables and reconciliation
• Exceptional attention to detail
• Highly organised and self-directed
• Clear written communication skills
• Comfort working across APAC and HQ time zones
• Based in or willing to relocate to Vladivostok for an onsite role

Benefits

• 100% company-paid medical insurance
• 100% company-paid dental insurance
• 100% company-paid vision insurance
• Flexible Time Off