Customer Success Manager

You will manage a portfolio of strategic enterprise treasury accounts across EMEA. You will build senior relationships, map customer workflows to measurable outcomes, lead business reviews, monitor account health, support renewals and expansions, resolve complex issues, communicate feedback internally, and improve customer success processes.

Responsibilities

• Manage strategic enterprise treasury accounts across EMEA
• Drive customer adoption retention satisfaction and growth
• Build relationships with Heads of Treasury Finance leaders and CFOs
• Run quarterly business reviews and executive success reviews
• Analyze customer value financial targets and operational outcomes
• Monitor churn risk and develop account save plans
• Identify and progress renewal upsell and cross-sell opportunities
• Drive product adoption across the customer portfolio
• Build customer references case studies testimonials and event participation
• Lead customer events across EMEA
• Resolve complex product and operational issues
• Conduct root cause analysis
• Communicate customer feedback to Product Engineering and go-to-market stakeholders
• Maintain accurate account data and response service levels
• Contribute to customer success processes playbooks and enablement resources
• Mentor newer team members and champion process improvements

Requirements

• Fluency in English
• German or French is a plus
• 4+ years of experience in customer-facing enterprise SaaS FinTech or financial services roles
• Experience in Customer Success or strategic account management
• Expertise in corporate treasury including cash liquidity forecasting netting payments and settlement
• Experience with Treasury Management Systems
• Experience managing strategic enterprise accounts with ARR ownership
• Experience driving adoption retention and expansion outcomes
• Experience managing C-level and senior treasury stakeholders
• Experience running quarterly business reviews and executive business reviews
• Experience conducting value and business analysis
• Experience collaborating across global cross-functional teams
• Familiarity with Salesforce Gong Gainsight Pendo or Qlik Sense is a plus
• Experience coaching and enabling peers

Benefits

• Competitive benefits covering physical and mental healthcare retirement family forming and family support
• Employee giving match
• Mobile phone stipend
• R&R days
• Wellness reimbursement
• Weekly onsite and virtual wellness programming
• Generous vacation policy
• Parental leave and family planning benefits
• Catered lunches
• Fully stocked kitchens with premium snacks and beverages
• Team offsites team bonding activities happy hours and other events