Customer Success Manager Italy

You will build customer relationships, understand business objectives, define success plans, and increase adoption of cloud services. You will identify and close growth opportunities, coordinate internal stakeholders, represent customer feedback, maintain reporting, deliver engagement initiatives, and improve customer-success processes.

Responsibilities

• Build and nurture customer relationships
• Understand customer businesses, objectives, and data
• Define and follow customer success plans
• Drive adoption of services and features
• Identify and close upsell, cross-sell, commitment, and renewal opportunities
• Coordinate internal teams around customer needs
• Represent customer feedback internally
• Maintain customer information and reporting
• Deliver training sessions, webinars, forums, events, and community initiatives
• Improve Customer Success processes

Requirements

• 5 to 10 years of professional experience in Customer Success, account management, or a customer-facing technology role
• Cloud industry and ecosystem knowledge
• Ability to engage in technical cloud conversations
• Business acumen
• Experience managing revenue opportunities across customer accounts
• Reporting and customer management tools
• Salesforce
• Metabase
• Slack
• Communication
• Presentation
• Project management

Benefits

• Up to 3 days of remote work per week
• Healthy meal service at headquarters
• Breakfast at all sites year-round
• Swile lunch card for regional-site employees
• Access to a gym
• Daycare places
• Discounted caring services
• Bike parking facilities