Customer Success Manager

You will own a portfolio of business, enterprise, and high-potential accounts from onboarding through renewal and expansion. You will lead strategic onboarding, advise customers on workflows and change management, support AI integrations, develop customer-success processes, and bring customer insights into product and go-to-market decisions. You will work from the San Francisco office five days a week once an office is available.

Responsibilities

• Own and grow a book of business from onboarding through renewal and expansion
• Run high-touch onboarding for strategic accounts
• Advise customers on workflows, best practices, and change management
• Own AI integrations and setup
• Develop customer-success processes, metrics, cadences, and account segmentation
• Bring customer insights into roadmap and go-to-market decisions

Requirements

• 4+ years in Customer Success
• At least 2 years managing a consistent book of business through the post-sales lifecycle
• Experience in PLG or high-velocity SaaS environments
• Experience with modern SaaS and go-to-market stacks
• US-based status
• Ability to work from the San Francisco office five days per week
• AI product and integration experience is a plus

Benefits

• Equity
• Commission