Customer Success Management Low-Touch and Startup Internship

You will support low-touch and startup customer-success activities. You will run customer communications and campaigns, analyze results, maintain customer health-score data, identify accounts needing additional engagement, support customer meetings and follow-up, and contribute to process and tool improvements.

Responsibilities

• Contribute to the low-touch customer strategy
• Send customer communications through mailings, webinars, and events
• Analyze campaigns and suggest improvements
• Update customer health-score data
• Identify accounts needing more regular engagement
• Prepare and participate in customer meetings
• Document meeting minutes and follow-up actions
• Contribute to CSM process and tool improvements

Requirements

• Master's student in a business or engineering school
• Communication and written-summary skills
• Data analysis
• French fluency
• English fluency
• Interest in customer relationship management and the cloud ecosystem
• Slack
• Google Workspace
• CRM
• Salesforce

Benefits

• Healthy meal service at headquarters
• Breakfast at all sites year-round
• Access to a gym
• Daycare places
• Discounted caring services
• Bike parking facilities