Customer Service Representative (Spanish & English)

You will provide first-level support to clients through live chat, email, and phone. You will handle assistance requests professionally, communicate clearly, balance client and operational requirements, comply with applicable regulations, and deliver a high-quality service experience.

Responsibilities

• Serve as a bridge between clients and the organisation
• Provide first-level support via live chat, email, and phone
• Handle assistance requests professionally and according to guidelines
• Balance customer interests with operational requirements
• Communicate clearly with clients in writing and verbally
• Ensure compliance with Cyprus and global regulations
• Deliver an exceptional service experience

Requirements

• Flexibility to work shifts and weekends, 5 days per week
• Excellent Spanish and English
• Basic understanding of financial markets
• Previous customer service experience
• Client-service focus
• Interpersonal skills