Customer Service Executive
Posted Updated
Description
Job Roles & Responsibilities
- Welcome walk-in customers and register customers via case management system.
- Attend to inquires pertaining to financial assistance or other inquires about other government schemes.
- Handle difficult customers professionally and effectively.
- Issue queue number tickets and managing long queues.
- Collect documents received from customers and make certified copies of these documents.
Requirements
Job Requirements
- Minimum at least ITE/Diploma qualification
- Proficient with computer use(i.e. Microsoft Word and Excel).
- Prior experience in customer service and administration is preferred.
- Ability to communicate in English and be conversant in a second language.
- Good communication skills – verbal and written.