Customer Service Coordinator

Life in this role

As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders.

Working hours: Monday to Friday, 9am-5pm/10am-6pm.

Some occasional Saturday working may be required (potential remote working for the Saturdays).

Salary: £29,273 per annum

Key Duties of a Customer Service Coordinator:

• First point of contact for Partner Account and Network Services related enquiries.
• Problem solving for Partners, customers and internal departments.
• Meeting customer and client expectations and meeting agreed SLA’s.
• Collating accurate information for Partner KPI packs and internal business reporting.
• Provide accurate data in a timely manner, for both internal and external stakeholders.
• Maintain a high level of customer/ Partner focus.
• Work closely with internal departments to ensure optimum customer service provision.
• Manage Partner agreements in line manager’s absence.
• Assisting with event co-ordination in line manager’s absence.
• Monitor Partner/Operations queries to ensure appropriate and timely solutions, providing guidance where required.
• Invoice generation for specific accounts or events where required.
• Distribution of all Partner communication bulletins.
• Track and trace system co-ordination where required.
• Action generic TPN email inbox to distribute enquiries effectively.

What you’ll need ...

• Intermediate level of Microsoft IT skills to include Excel, Word and Outlook.
• Ability to prioritise tasks effectively to meet all deadlines.
• Displays a calm and methodical approach if under pressure.
• High attention to detail and high level of accuracy.
• Professional and courteous approach.
• Strong verbal and written communication skills.
• Excellent problem solving skills with the desire to share best practice enhancements.
• Strong teamwork approach.

What is in it for you?

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you. Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.

• Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.

• Eye Care Vouchers – free eye tests and discounts on prescription glasses.

• Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.

• Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.