Customer Service Advisor

You will act as a first point of contact for customers through telephone and live web chat. You will provide clear guidance on accounts and financial products, resolve enquiries within expected timescales, help customers use online services, and contribute to service improvements and team targets.

Responsibilities

• Act as the first point of contact for customer enquiries via telephone and live web chat
• Provide accurate guidance on customer accounts and financial products
• Manage inbound calls in line with service levels and quality standards
• Resolve customer enquiries effectively and within expected timescales
• Help customers use online services and digital tools
• Participate in training and share ideas to improve customer experience and operational efficiency
• Work with colleagues and team leaders to achieve service targets

Requirements

• Previous customer service, contact centre, financial services, or customer-facing experience
• Verbal and written communication
• Attention to detail and accuracy
• Telephony systems
• Computer applications
• Organisation
• Multitasking
• Problem-solving
• Listening

Benefits

• Flexible working arrangements
• Private health insurance
• Life insurance
• Paid parental leave
• Paid volunteer leave
• Fully funded learning and professional development