Customer Service/Administration Assistant

• Permanent part time role 22.5 hours Wednesday – Friday
• Immediate start
• Clerks Private Sector Award Level 3
• Based in Hindmarsh, South Australia
• Ideally 9am-5pm however flexible times can be offered when required

There is now an opportunity for a part time Customer Service and Administration Assistant to join Eurofins APAL. To be successful in this role you must have a high level of proficiency in client interactions and have experience in a customer facing role. As you will be situated on our reception desk, you must be welcoming and personable with an excellent phone manner. Extensive experience in the office suite of products including Outlook, Excel and Word is a must.

The role also involves but is not limited to:

• Responding proactively and professionally to inbound calls and emails
• Welcoming clients and handling client enquiries efficiently
• Gain understanding of our tests and test suites
• Logging in and batching samples
• Reporting results and various other functions using our Laboratory Information Management Systems (LIMS)
• General reception duties
• General filing and creation of documents for our Quality Management System
• Proactively contacting clients
• Offering assistance to clients who are using our digital technology platforms
• Offering clients guidance on test suites and sampling materials
• Creating invoices and assisting the Administration Manager
• Tracking client interactions using our CRM

Applicants should also possess the following attributes:

• Be a quick learner, highly organised and able to multi-task
• Strong attention to detail, time management and problem-solving skills
• Ability to work independently and as part of a small team
• Possess good communication skills, both written and verbal
• Authentic customer service skills to engage in ongoing client relationships
• Courteous, professional & confident phone manner – ability to take effective messages
• Reliable, responsible and punctual
• Willingness to learn and develop knowledge around laboratory testing

Desirable Experience:

• General invoicing experience
• Previous experience in a customer service / administrative role
• An interest in science and/or agriculture

Our admin team operates between 8:30am and 5pm Monday to Friday, with staggered starts between team members. On the job training will be provided across our services, systems and processes.

This position is an immediate start. Applications close Sunday 15th November 2026.

All candidate CV's and cover letter's will be reviewed, however please note that we are not always able to respond to every expression of interest submitted.

This opportunity is only open to candidates who are eligible to work in Australia/New Zealand, and already have work rights or an appropriate working visa.