Customer Infrastructure Engineer (Windows, Linux)

About the client
Our client is a software product company. Its platform helps cloud and managed service providers keep their Microsoft licensing accurate, stay ready for audits and control infrastructure costs across hybrid environments. In this role you will be the technical point of contact who helps customers get the platform running in their infrastructure and keeps it working.

Responsibilities
Onboard new customers and guide them through rolling out the platform's data collectors on their servers
Handle first and second line support requests through the ticketing system; customers expect a reply within minutes
Investigate issues: analyse logs, find the root cause and reproduce customer setups in a test lab
Diagnose connectivity between collectors and the central server: firewalls, proxies, open ports
Keep customers informed with clear, structured updates during troubleshooting and incidents
Explain technical problems and solutions to non-technical stakeholders

Requirements
Hands-on Windows Server administration: Active Directory, DNS, SQL Server, Exchange, SharePoint Linux administration experience
Experience with Hyper-V and/or VMware
Good networking fundamentals, especially firewall, proxy and port connectivity troubleshooting
Strong analytical and critical thinking skills
Customer-facing support experience and clear communication in English
Background at an MSP or system integrator, with exposure to many different customer environments, is a strong advantage

Nice to have
Basic knowledge of Azure, including hybrid server management and licensing scenarios
Basic understanding of CI/CD concepts
Basic Docker and Docker Compose skills
Experience with other platforms: Proxmox, KVM, Red Hat, OpenStack