Customer Delivery Manager

You will own merchant relationships from post-signature through go-live and early revenue ramp-up. You will manage post-KYB onboarding for high-risk merchants, resolve risk compliance and integration blockers, guide payment flow and decline management, coordinate stakeholders, monitor transaction and authorization metrics, and recommend performance improvements.

Responsibilities

• Own merchants from post-signature through go-live and early revenue ramp-up
• Manage post-KYB onboarding for high-risk merchants
• Resolve risk compliance and integration blockers
• Support payment flow decline management and approval rates
• Coordinate stakeholders across internal teams and external partners
• Monitor transaction volume and authorization rates
• Recommend improvements to performance and merchant activity

Requirements

• At least 2 years of experience in payments fintech or high-risk industries in customer-facing roles
• Strong understanding of payment flows risk frameworks and regulatory environments
• Ability to manage complex high-stakes merchant relationships
• Experience working with cross-functional teams in fast-paced environments
• Strong analytical mindset focused on performance and revenue outcomes
• Excellent communication skills for influencing technical and commercial stakeholders