Compliance Manager (Customer Due Diligence)

Lead and manage the CDD team, oversee high-risk onboarding and quality assurance, own periodic reviews and ongoing monitoring, maintain the onboarding playbook, manage due diligence tooling and vendor governance, and drive cross-functional compliance improvement projects.

Responsibilities

• Lead and manage the CDD Analyst team, overseeing workload distribution, coaching, and professional development
• Serve as the final quality gate for high-risk onboarding cases before escalation to the Head of Compliance
• Prepare comprehensive case details for the Due Diligence Committee and attend its meetings
• Develop, author, and maintain the onboarding playbook for the Onboarding and Account Operations teams
• Oversee end-to-end periodic reviews and ongoing monitoring workflows
• Ensure a clear division of responsibilities between Compliance and Operations
• Manage due diligence tooling and vendor governance, including name-screening configurations
• Collaborate with Product to deploy tools and features responsibly
• Drive cross-functional projects to improve due diligence processes, policies, and system capabilities

Requirements

• 5-8 years of AML/CDD/KYC experience within banking, payments, FinTech, or another regulated financial services environment
• At least 1-2 years of direct experience managing or leading a team
• Comfort making sound judgment calls in ambiguous areas, balancing regulatory intent with business realities
• Exceptional written communication skills with the ability to draft detailed case packs
• Bachelor's degree or equivalent professional experience
• Active CAMS or equivalent certification preferred
• Experience with card-issuing or card program due diligence preferred
• Prior exposure to digital assets, stablecoins, or cross-border payments preferred