Commercial Insurance Sales Manager
Posted Updated
Description
You will lead the insurance sales function, manage team leads and telesales agents, and improve the end-to-end sales process. You will monitor performance, coach teams, manage escalations, forecast revenue, support hiring and training, and maintain UK insurance compliance standards.
Responsibilities
- Lead the insurance sales function and telesales teams in Delhi NCR
- Improve sales scripts, objection handling, lead routing, follow-up cadence and CRM workflows
- Monitor sales performance, call metrics and KPIs
- Conduct call monitoring and quality reviews
- Set targets and run incentive and recognition programmes
- Handle escalations, objections and process exceptions
- Prepare performance reports and recommendations for senior stakeholders
- Set and refine revenue forecasts and targets with finance
- Support recruitment, onboarding and training for sales leaders and agents
- Collaborate with campaigns, product, business intelligence, compliance and support teams
- Ensure compliance with scripts, UK regulatory standards and quality standards
- Monitor competitor activity and UK B2C insurance trends
Requirements
- 7–10 years of B2C insurance sales experience
- At least 3 years of managerial experience leading sales teams
- Knowledge of B2C insurance sales and preferably sales into the UK market
- Experience designing and optimising sales processes
- Knowledge of outbound telesales, objection handling and data analysis
- Communication, interpersonal, leadership and coaching skills
- Experience meeting and exceeding sales targets
- Familiarity with CRM systems, dialers and call-monitoring tools
- Ability to manage multiple team leads in a fast-paced target-driven environment
- Familiarity with UK insurance regulatory and conduct requirements, including FCA principles
Benefits
- 25 days of paid annual leave
- Three paid days for volunteering or learning and development activities
- Health and dental insurance
- Mental wellbeing platform
- Office snacks, light food and drinks
- WFH equipment allowance