Commercial Field Engineer Post Sales

You will lead customer onboarding and implementation engagements for commercial and mid-market customers. You will help customers configure and optimize development workflows and CI/CD environments, deliver technical training, review integrations, troubleshoot issues, and act as an escalation point. You will partner with Customer Success and product teams to improve adoption, customer health, enablement materials, and onboarding workflows.

Responsibilities

• Lead onboarding and implementation engagements for commercial and mid-market customers
• Help customers configure and optimize development workflows and CI/CD environments
• Deliver customer training, onboarding sessions, workshops, and technical enablement programs
• Conduct configuration and integration reviews
• Troubleshoot customer issues and drive timely resolutions with Support, Product, and Engineering
• Serve as a technical escalation point for implementation and adoption challenges
• Partner with Customer Success Managers to drive adoption, technical health, and long-term success
• Build relationships with developers, engineering managers, and platform teams
• Gather customer feedback to improve the product experience
• Contribute to documentation, onboarding playbooks, troubleshooting guides, and best practices
• Improve onboarding and customer-enablement workflow repeatability and scalability

Requirements

• 2+ years of experience in a customer-facing technical role
• Experience onboarding or supporting SaaS, developer tooling, or infrastructure products
• Knowledge of software development workflows and modern engineering tools
• Ability to troubleshoot APIs, integrations, Git workflows, CI/CD pipelines, and cloud-based systems
• Familiarity with AWS, GCP, or Azure
• Command-line and technical debugging experience
• Communication skills for explaining complex concepts
• Ability to manage multiple customer engagements