Client Success APAC

You will own institutional client relationships across APAC, build account growth plans, identify retention and expansion opportunities, and resolve client issues with Product and Operations. You will use client data and AI tools to improve insights, automate workflows, and grow product adoption.

Responsibilities

• Serve as the primary contact for institutional clients across APAC
• Build account growth plans
• Identify client health, retention risks, and growth opportunities using data
• Grow transaction volume and product adoption
• Own the cross-sell pipeline for new currency pairs and products
• Maintain a management framework for long-tail accounts
• Coordinate issue resolution and product feedback with Product and Operations
• Use AI to automate workflows and deepen client insights

Requirements

• 3+ years of experience in fintech or financial services
• 5+ years of professional experience in account management, sales, consulting, or business operations
• Client health analysis
• AI tool fluency
• Communication
• Relationship management
• Independent client-book management

Benefits

• Equity