Chief of Staff

You will partner with senior leaders to execute Member Operations strategy, turn objectives into actionable plans, conduct analysis, and manage strategic initiatives. You will improve member journeys, lead root-cause investigations, coordinate cross-functional work, manage operational planning and budgets, and support leadership communications.

Responsibilities

• Define and execute the Member Operations strategy with senior leaders
• Translate strategic objectives into actionable plans and monitor delivery
• Conduct research and analysis for business decisions and special projects
• Prepare leadership presentations and reports
• Lead local Member Operations teams in Hyderabad
• Identify critical member journeys and investigate root causes of inefficiencies
• Partner with Operations, Product, and Training teams to implement sustainable fixes
• Establish metrics and feedback loops for continuous improvement
• Chair steering groups and manage business-review cadences
• Drive process improvements and oversee the operational budget
• Facilitate communications and act as liaison between senior leaders and team leaders

Requirements

• Experience delivering complex cross-functional projects or programmes in technology organisations
• Experience supporting senior leaders in a fast-paced environment
• Analytical skills
• Written and verbal communication skills
• Interpersonal and stakeholder management skills
• Project management skills
• Understanding of large-scale operations functions
• Problem-solving skills

Benefits

• Flexible working arrangements
• Remote work from home or anywhere in your home country
• Work from a different country for 90 days per year
• Health insurance
• Employee Assistance Programme
• 27 days of casual and privilege leave
• Professional learning and development budget
• Cycle to Work scheme
• Pension contribution
• Office snacks
• 24 hours of paid volunteering time off
• Sabbatical leave