Call center job

Hi ,

My name is Asma Khan and I am representing BCForward staffing agency based out of Indianapolis, I was looking at your profile on the job board that got my attention and was wondering if you would be interested at this moment for any potential move am reachable at 317.210.8729 ………………….

Job Title :Customer Care Specialist

Start Date :9/12/16

Duration :6 month(s)

End Date :3/11/17

Location : Austin , TX - 78727

Working hours : 7AM - 7PM will have staggering shifts within that time

Required :

Project will not accommodate special schedule requests " College Grad with 1 year Microsoft Office OR Military Veteran with 1 year Microsoft Office OR High school diploma, GED, or equivalent certification w/ Minimum 6 months of customer service or call center experience required Minimum 1 year Microsoft Office

Responsibilities :

Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions. Assists medical providers in problem resolution, as needed. Responds to provider phone inquiries in a prompt, courteous and concise manner. Documents all provider encounters in clear and concise logs. Transfers providers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management."

Thank you ,

Asma Khan Suri

317.210.8729

Must be able to pass a background and drug screen