Business Systems Analyst IT Vendor Operations

You will triage, troubleshoot, and resolve issues across systems used by support teams. You will administer identity and access, process access requests, validate systems, manage escalations, and support critical incidents. You will document solutions, automate workflows, and partner with engineering and product teams to address recurring technical problems.

Responsibilities

• Administer identity and access management across application suites.
• Triage and resolve technical support tickets across internal and external systems.
• Troubleshoot bugs, system errors, and unexpected behavior.
• Process and validate system and role access requests.
• Validate that systems work as intended.
• Manage technical escalations through Jira.
• Support critical-incident management as a liaison between support teams and engineers.
• Automate and improve operational workflows.
• Document troubleshooting steps, known issues, and resolution paths.
• Identify recurring pain points and advocate for systemic fixes.

Requirements

• Experience in IT support, business systems, or technical operations.
• Familiarity with Salesforce administration or configuration.
• Troubleshooting and analytical skills.
• Clear written and verbal communication.
• Experience with Jira or similar ticketing systems.
• Ability to read and interpret code, logs, and system configurations.
• Experience with Amazon Connect, telephony systems, or contact-center platforms is a plus.
• Familiarity with Okta, IAM, or access-management workflows is a plus.
• Scripting or automation experience with Python, JavaScript, or similar is a plus.

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning