Business Operations Lead

You will scope, align, execute, measure, and hand off cross-functional initiatives. You will redesign implementation workflows, define pricing and packaging, create product-launch playbooks, establish RevOps infrastructure, launch finance-tooling MVPs, and deliver dashboards, KPI specifications, playbooks, and update cadences.

Responsibilities

• Drive cross-functional initiatives from scoping through handoff
• Redesign implementation workflows to increase site go-live throughput
• Define and test pricing and packaging strategy
• Build product-launch playbooks for user rollout and client education
• Establish RevOps infrastructure, revenue models, dashboards, and stage definitions
• Launch finance-tooling MVPs
• Deliver project dashboards, KPI specifications, playbooks, and update cadences

Requirements

• 4–8 years in consulting, business operations, strategy, or founder/operator roles
• Experience leading cross-functional pricing, segmentation, rollout, or RevOps initiatives
• Excel or Google Sheets proficiency
• Ability to read SQL and BI output
• Executive communication and stakeholder-management skills
• Systems thinking and experience building cadences, SLAs, and dashboards
• Healthcare or regulated-industry experience
• Familiarity with Snowflake, dbt, and Sigma
• Experience building operating cadences in high-growth SaaS startups
• Familiarity with CRM and RevOps tooling

Benefits

• Medical, dental, and vision coverage for employees and dependents
• 401(k) with up to 3% company match
• Equipment provisioning
• Parental leave
• Company and team off-sites with travel, lodging, and meals covered
• Flexible time off with no annual cap
• Company-wide holidays
• Holiday shutdown from December 24 to January 1