Business Customer Support Specialist

You will provide friendly, efficient, and accurate customer support through chat and email. You will troubleshoot product, account, payment, and general inquiries; follow internal procedures; document knowledge; work rotating shifts; and use customer feedback to improve processes and experiences.

Responsibilities

• Provide friendly, efficient, and accurate support through chat and email
• Troubleshoot product questions, account issues, payments, and general inquiries
• Follow internal procedures to ensure compliance, safety, and customer protection
• Work rotating shifts to support a global customer base
• Collaborate to improve processes and customer experience
• Maintain clear documentation and contribute to the knowledge base
• Represent customer feedback internally to shape improvements

Requirements

• Excellent written and spoken English
• Experience supporting corporate customers
• Strong communication skills
• Attention to detail and problem-solving skills
• Ability to work rotational shifts, including some weekends and evenings
• Interest in fintech, payments, and crypto
• Eligibility to work in Portugal
• In-office presence in Porto

Benefits

• Health insurance with dental coverage
• Meal allowance
• Laptop and accessories