Billing and Revenue Support Team Leader Construction

You will lead, coach, and develop new-construction representatives. You will monitor customer service performance, enforce policies and procedures, manage performance and financial targets, collaborate with managers, work with the local union when needed, and improve billing, revenue-management, and customer-experience processes.

Responsibilities

• Lead, coach, and develop a team of new-construction representatives.
• Provide effective and consistent coaching sessions.
• Monitor and improve customer service functions.
• Communicate and enforce customer service policies and procedures.
• Ensure the team meets regulatory, performance, and quality targets.
• Collaborate with team leaders and managers to improve key metrics.
• Create and maintain financial and performance targets.
• Work with the local union as necessary.
• Manage the customer experience throughout new-construction processes.
• Develop and implement process improvements supporting revenue management.

Requirements

• At least 3 years of customer service experience.
• At least 1 year of proven team leadership and management experience.
• Bachelor’s degree in Communications, Business Management, Human Resources, a related field, or equivalent applicable experience.
• Microsoft Office proficiency.
• Experience handling sensitive or confidential information.
• Knowledge of utility regulatory guidelines relevant to the business.