Assistant Vice President Business Planning and Performance Specialist Customer Service Hub Group COO

You will manage spending forecasts, financial reporting, reconciliations, accruals, cost allocation, and budget activities. You will analyse performance data, produce executive-ready reports, lead key-metric reporting, develop strategic-review materials, improve reporting processes, and identify service risks against agreed targets.

Responsibilities

• Manage spending forecasts and financial reports
• Consolidate and analyse monthly financials and reporting metrics
• Monitor forecast versus actual spending
• Support write-offs, accruals, cost allocation, and reconciliations
• Support annual budgeting and budget transfers
• Collect, analyse, and report regional operational data
• Lead management reporting for key metrics
• Develop materials for strategic reviews
• Improve and automate reporting processes
• Alert management to potential service risks

Requirements

• Finance or accounting experience
• Business planning
• Data reporting
• Report preparation
• Presentation
• Agentic AI
• Process improvement
• Agile
• Project management
• Change management
• Consumer banking
• Customer center operations
• Quantitative analysis
• Data storytelling
• Written communication
• Interpersonal communication
• Risk management