Assistant Shop Manager

You will support the Hardware Repair Manager by overseeing shop personnel and daily operations. You will manage staffing, scheduling, hiring, onboarding, performance monitoring, documentation, and workplace standards. You will coordinate workflows and logistics, maintain supplies of tools and repair materials, and ensure compliance with safety and ESD procedures.

Responsibilities

• Supervise shop Leads and Technicians and ensure accountability to company standards
• Lead hiring for technician and lead positions, including interviewing, evaluating, and selecting candidates
• Administer disciplinary actions, document issues, provide feedback, and escalate matters when necessary
• Monitor performance, contribute to reviews, identify gaps, and recommend development plans
• Oversee employee onboarding and training on policies, safety practices, and repair procedures
• Ensure compliance with SOPs, workplace standards, and safety and ESD protocols
• Support logistics operations and maintain adequate stocks of tools, parts, and repair materials
• Address employee concerns, maintain morale, and encourage teamwork
• Manage personnel documentation, attendance tracking, and reporting
• Coordinate staffing and workflow with Leads to meet operational and quality goals
• Perform additional assigned duties

Requirements

• High school diploma or GED
• Two to four years of supervisory or management experience, preferably in a repair, warehouse, manufacturing, or similar operational environment
• People-management experience including hiring, coaching, performance management, employee development, and corrective action
• Scheduling, documentation, administrative recordkeeping, and workforce-coordination experience
• Ability to balance staffing, logistics, and workflow requirements in a fast-paced environment
• Written and verbal communication skills
• Ability to lift and carry up to 75 pounds, with or without reasonable accommodation
• Reliable transportation and ability to travel to company facilities or off-site locations as needed
• Ability to be insurable under the vehicle insurance policy