Account Manager, Provider
Description
About Definitive Healthcare:
At Definitive Healthcare, our mission is simple: to connect with the real people who make healthcare happen. With real data on real people, our customers get the Definitive picture of the Healthcare market to move their businesses and organizations forward.
We’re committed to delivering the industry’s most reliable, actionable, and differentiated insights and empowering the innovators and organizations transforming healthcare. Because when our customers succeed, healthcare improves—for everyone.
Since our founding in 2011, we’ve grown into a global company headquartered just outside Boston, Massachusetts, supporting more than 2,100 customers around the world. Along the way, we’ve built a culture centered on purposeful work, collaboration, curiosity, and meaningful impact.
We’re passionate about the work we do and the people we do it with. Through programs like Definitive Cares and our employee-led affinity groups, we create opportunities for our teams to connect and give back to the communities where we live and work.
About the position:
As an Account Manager at Definitive Healthcare, you will own a named book of provider accounts composed of health systems and clinics across the U.S. You will manage and grow a portfolio of client relationships by helping organizations unlock the full value of our healthcare commercial intelligence platform. You’ll serve as a strategic partner - identifying opportunities for expansion, driving renewals, and guiding clients on how to best leverage our data, analytics, and insights to achieve their goals. This role blends relationship management with consultative problem‑solving, working closely with Customer Success and cross‑functional partners to ensure clients see measurable impact from our solutions. It’s an ideal opportunity for someone who thrives on building trust, uncovering growth opportunities, and delivering exceptional customer experience.
What you'll do:
- Own and execute account strategies across a named book of existing small/medium sized provider accounts
- Drive growth and collaborate with Customer Success to identify growth opportunities across therapeutic areas
- Go “high and wide” in accounts to build relationships with potential buyers and influencers; take a consultative approach to identify client issues that DHC can solve
- Initiate conversations about new opportunities and partner with DHC Customer Success and cross-functional partners to develop and close opportunities
- Work with the Customer Success and Customer Experience Team to optimize usage and value of DHC services
- Lead critical renewals conversations
- Meet and exceed renewal and expansion quotas
- Accurately forecast opportunities and utilize CRM to manage your portfolio
What you'll need:
- 3+ years of individual, quota-carrying account management experience, selling into provider organizations, health systems, or other healthcare focus markets
- Experience selling technology, data, analytics, or research solutions into small to mid-market healthcare environments
- Experience in account planning and collaborating with cross-functional teams
- Demonstrated track record of consistently achieving quota against net dollar retention or blended revenue goals
- Excellent interpersonal, communication, and relationship-building skills
- Strong negotiation, deal management, and closing skills for multi-year service contracts
- Strong work ethic, sound judgment, and a high level of professionalism, energy, and empathy
- Superior communication skills and proficiency crafting compelling narratives using MS Office tools
- A. or B.S. degree
Compensation and Benefits:
The salary range for this position is $64,000 – $96,000 per year, which represents the base pay the company reasonably and in good faith expects to pay for this role. Actual pay within this range will be determined based on factors such as relevant experience, skills, and qualifications.
Depending on the position, employees may also be eligible to participate in a company bonus or commission plan. All employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, unlimited paid time off, and participation in the company’s 401(k) plan with employer contribution.
Why we love Definitive Healthcare, and why you will too!
At Definitive Healthcare, our values shape how we work, how we treat one another, and how we deliver for our customers.
- We’re obsessed with data. Great companies are built on data customers can rely on. As responsible stewards, we validate rigorously, question assumptions, and use data to make better decisions.
- We’re accountable. We take ownership of results, not just tasks. When something needs doing, we step up. When things break, we fix them. We follow things through until the job is done.
- We care deeply. About our teammates, our customers, and the impact of what we build. We assume good intent, communicate openly, and support each other through challenges. We always bring maximum energy to everything we do.
We're also committed to creating an environment where our people feel supported in their work, their wellbeing, and their financial future.
- We invest in our people. We offer a competitive benefits package, including comprehensive healthcare benefits and a 401(k) match.
- We make room for connection and impact. Definitive Cares is our 100% employee-driven program that creates opportunities to connect with colleagues through affinity groups and make a positive impact on our communities.
- We’re a great place to work. In 2024 and 2025, we earned multiple workplace honors, including Built In’s 100 Best Places to Work in Boston (both years), a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India.
What our Employees are saying about us on Glassdoor:
“Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.”
-Business Development Manager
“Great team. Amazing growth. Employees are treated very well.”
-Research Analyst
“I have waited 36 years to work at a dream job for a dream company, and I am so happy to have finally got there.”
-Profile Analyst
If you don’t fit all of these qualifications, but believe you’re still a great fit, feel free to apply and tell us why in your cover letter.
If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.
Definitive Hiring Philosophy
Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply!